Helpful Answers
Restoration FAQs in Long Island, NY
A starting point for questions that often come up after property damage.
Common Questions
Answers Before You Begin Restoration
Should I photograph damage before cleanup?
Photos can help record visible conditions before materials change or are removed. Avoid entering unsafe spaces to take them. Tell us what you can see and keep any notes about when the damage began for your own records and insurer.
Can damp drywall always be saved?
That depends on the water source, duration of exposure and the material's condition. A wall may look dry on its face while the cavity behind it remains damp. The restoration scope should follow the actual moisture and safety findings.
Who decides whether my insurance covers restoration?
Your insurer decides coverage under your policy. STF Restorations INC can help organize information about the damage and proposed restoration work, but we cannot promise a coverage decision or payment amount.
How do I ask about regulated mold or asbestos work?
Describe the material and location without disturbing it. New York has licensing and work requirements for these services. Ask for the current credentials and project-specific plan before authorizing regulated work.
Are you available on weekends and holidays?
The business supplied 24/7 hours of operation. Call (631) 833-2311 at any time to describe the situation. You can also email Mail@STFLI.com or send the form on this page.
Ask Us Directly
Tell Us What You Need to Know
Use the form for your property question, or call or email us.
Hours of Operation
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Tell Us About the Damage
Share what happened and how to reach you. We will follow up about your request.